Trading issues

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Case 1: The order does not submit

• the selected market, side, or size is incomplete
• there is not enough available balance or margin
• the funds are in Spot instead of Perpetuals

1. Confirm that the correct market is selected.
2. Confirm that the order type, side, and size are all filled in.
3. Check the margin bar and available balance.
4. If you are trading perps, confirm the funds are in Perpetuals rather than Spot.

• reduce size if margin is too tight
• cancel unused open orders if they are reserving funds
• move funds to Perpetuals if the trading balance is on the wrong side

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Case 2: The order was placed, but no position appears

• the order is still active in Orders
• the order filled only partially
• the order is a Limit order and price has not reached it yet

1. Open Orders first.
2. Check whether the order is active, partially filled, or canceled.
3. Compare the order type with the current market price.

• if it is still waiting, leave it active or edit/cancel it
• if it is only partially filled, review the remaining size
• check Positions only after the order has actually executed

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Case 3: The position opened with the wrong risk settings

• the wrong margin mode was selected before submission
• the leverage setting was not reviewed before entry

1. Check whether the position is using Cross or Isolated.
2. Confirm the leverage shown in the position row or trade panel.

• if the setup is wrong, reduce or close the position
• reopen it with the intended leverage and margin settings

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Case 4: The order is not filling

• it is a Limit order waiting at a specific price
• the market touched the area but the full size did not reach your place in the queue
• liquidity near the level is too thin or too heavy for the fill you expected

1. Open Orders and confirm the order is still active.
2. Compare the order price with the live market price.
3. Use the Order book and recent trades view to judge nearby liquidity.
4. Review How orders are executed if you suspect queue position or partial fill behavior.

• wait if price control matters more than speed
• move or cancel the order if the setup is no longer valid
• use a market order if immediate execution matters more than exact price

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Case 5: The available balance keeps changing after the trade opens

• unrealized PnL is changing
• open orders are reserving collateral
• under Cross, account-level gains and losses affect what is available

1. Review unrealized PnL in Positions.
2. Check whether active orders are still reserving funds.
3. If the trade uses Cross, remember that account-level exposure can change available collateral.

• use the current Available values, not only total account value
• reduce positions or cancel unused orders if you need to free balance

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Case 6: The position closes faster than expected

• leverage was too high for the room available
• a stop-loss or breakeven order was active
• the position reached its liquidation price

1. Review the leverage and margin mode used on the trade.
2. Check whether a stop-loss or breakeven order was active.
3. Review the liquidation price in Positions.
4. Check Orders and Trade History to see whether the close came from an exit order or forced risk event.

• lower leverage on the next trade if the setup was too tight
• widen the risk plan only if the strategy actually supports it
• re-check stop and liquidation distance before reopening