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Use this page when balances, available funds, or positions look different from what you expected.

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Case 1: The balance is visible, but not in the expected place

Symptom The funds are in the account, but not on the side you expected. Possible cause
  • the funds are in Spot instead of Perpetuals, or the other way around
  • deposits were credited to USDC (Perps) by default
How to check
  1. Open Portfolio and check both Spot and Perpetuals.
  2. Confirm where the balance is currently assigned.
What to do next
  • use Transfer if the funds are on the wrong side for the workflow you want

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Case 2: Total account value is visible, but available balance is lower

Symptom The account looks funded, but the amount you can actually use is smaller. Possible cause
  • open orders are reserving funds
  • open positions are using margin
  • under Cross, unrealized PnL is changing what is currently available
How to check
  1. Check whether open orders are reserving funds.
  2. Check whether open positions are using part of the balance as margin.
  3. Compare total account value with the current Available amount shown in the trade or withdrawal flow.
What to do next
  • use Available as the practical number for action
  • cancel unused orders or reduce exposure if you need to free funds

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Case 3: The position seems to be missing

Symptom You expected a live position, but do not see it in Positions. Possible cause
  • the order has not filled yet
  • the order filled only partially
  • the position was already closed
How to check
  1. Open Orders first.
  2. If the order has not filled yet, it will remain in Orders.
  3. If the order was filled, then check Positions.
  4. If the position is no longer open, review Trade History.
What to do next
  • wait, edit, or cancel the order if it is still active
  • review trade history if the trade already completed

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Case 4: PnL changes even though position size did not change

Symptom The position size is stable, but the running result keeps moving. Possible cause
  • unrealized PnL is changing with market price
  • funding affected the perp position
  • mark price moved even if the chart looked stable
How to check
  1. Check the position row and current unrealized PnL.
  2. Check Funding History for perp positions.
  3. Review PnL, entry price, mark price if the numbers look unfamiliar.
What to do next
  • separate price-driven PnL from funding-related changes
  • review funding before assuming the number is wrong

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Case 5: Funds were moved, but the old balance still appears

Symptom You completed a transfer, but the previous balance view still seems visible. Possible cause
  • the page has not refreshed the latest account state yet
  • the transfer may have been submitted from the wrong source
How to check
  1. Refresh the page and reopen Portfolio.
  2. Re-check both Spot and Perpetuals.
  3. Confirm that the transfer was submitted from the intended source balance.
What to do next
  • if the transfer is visible after refresh, continue as normal
  • if the state still looks wrong, capture screenshots and continue troubleshooting or contact support