Skip to main content
Use this page when funds do not appear where you expected or a withdrawal cannot be completed.

​
Case 1: The deposit does not appear in the account

Symptom You sent funds, but they are not visible where you expected them. Possible cause
  • the wrong token or network was used
  • the funds were credited to USDC (Perps) and you are checking the wrong place
How to check
  1. Confirm that the deposit used the correct token and network.
  2. In the current direct transfer flow, confirm that the deposit was a supported USDC deposit.
  3. Open Portfolio and check Perpetuals, not only Spot.
What to do next
  • if the funds arrived in Perpetuals, use Transfer if you need them on the spot side
  • if the wrong token or network was used, gather the transaction details and contact support

​
Case 2: The funds arrived, but there is still no buying power

Symptom The account is funded, but the trade panel still does not show the balance you expected. Possible cause
  • the balance is in Spot instead of Perpetuals
  • the transfer was not completed or the page has not refreshed yet
How to check
  1. Open Portfolio and confirm whether the balance is in Spot or Perpetuals.
  2. If you want to trade perpetuals, confirm that the funds are on the Perpetuals side.
What to do next
  • move USDC between Spot and Perpetuals if needed
  • refresh the page after the transfer and re-check the trade panel

​
Case 3: The available withdrawal amount is lower than expected

Symptom The total balance looks high enough, but the withdrawable amount is lower. Possible cause
  • part of the balance is locked as margin
  • active orders are reserving funds
  • total account value is being confused with Available
How to check
  1. Check the Available value in the withdrawal window.
  2. Check whether open positions are using margin.
  3. Check whether active orders are reserving balance.
What to do next
  • use Available as the real withdrawable number
  • cancel unused orders or reduce/close positions if you need to free funds

​
Case 4: The withdrawal cannot be submitted

Symptom The withdrawal form is open, but submission does not work. Possible cause
  • the amount is below the minimum
  • the wrong source balance is selected
  • the selected chain does not match the destination
  • there are not enough available funds
How to check
  1. Make sure the amount is above the minimum shown in the interface.
  2. Check that the correct asset source is selected: USDC or USDC [Spot].
  3. Check that the selected chain matches the receiving wallet or exchange deposit network.
  4. Confirm that the source balance has enough Available funds.
What to do next
  • correct the source balance or chain selection
  • move funds between Spot and Perpetuals if needed
  • retry only after the source and amount both look correct

​
Case 5: The wrong balance was selected for withdrawal

Symptom You opened the withdrawal flow from the wrong side of the account. Possible cause
  • the funds are sitting in the other internal balance
How to check
  1. Open Portfolio and confirm where the USDC currently sits.
What to do next
  • use Transfer to move the funds to the correct side
  • return to the withdrawal window and select the matching asset source

​
Case 6: The wrong token or network was used

Symptom The transfer was sent, but the route or asset was incorrect. Possible cause
  • the wrong network or token was used during deposit or withdrawal
How to check
  1. Re-check the exact token and network used.
  2. Gather the wallet address, transaction hash, token, and network details.
What to do next
  • do not send a second transaction immediately to “fix” it
  • contact support with the full transaction details as soon as possible