> ## Documentation Index
> Fetch the complete documentation index at: https://docs.entry.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# Wallet connection issues

Use this page when the connection flow does not behave the way you expect.

## Case 1: The wallet does not connect

**Symptom**

You start the login flow, but the account does not connect.

**Possible cause**

* the wrong login method is being used
* the wallet popup was blocked
* the wallet request or signature was not approved
* the session is stuck

**How to check**

1. Refresh the page and start the connection flow again.
2. Make sure you are using the correct method: email, wallet, or passkey.
3. If you are connecting with a wallet, confirm both the connection request and signature request.
4. If no popup appears, check whether the browser blocked it.

**What to do next**

* reconnect with the correct wallet account
* if the session looks stuck, disconnect and start again from the top-right account area

## Case 2: Entry Finance shows the wrong wallet account

**Symptom**

The app connects, but it shows a different address than the one you intended.

**Possible cause**

* a different wallet account is active in the extension
* the previous session is still attached to the wrong address

**How to check**

1. Open the wallet and confirm which address is active.
2. Compare it with the address shown in Entry Finance.

**What to do next**

* disconnect the current session
* switch the active wallet account
* reconnect and confirm the expected address in the top-right selector

## Case 3: The signature request does not appear

**Symptom**

The connection flow starts, but you never see the signature prompt.

**Possible cause**

* the wallet popup is behind another window
* the request is waiting in another browser window
* the wallet extension is unresponsive

**How to check**

1. Bring the wallet window or extension popup to the foreground.
2. Check whether the wallet is waiting in another browser window.
3. Retry the flow and watch for a new signature request.

**What to do next**

* reload the page and reconnect if the wallet is unresponsive
* if needed, use another supported method such as email or passkey temporarily

## Case 4: The session disconnects or expires unexpectedly

**Symptom**

You were connected, but the session dropped or had to be re-established.

**Possible cause**

* the browser session was reloaded
* the wallet extension refreshed in the background
* the wallet became locked

**How to check**

1. Refresh the page.
2. Confirm that the wallet is still unlocked.
3. Check whether the wallet extension or browser session reloaded.

**What to do next**

* reconnect from scratch instead of relying on the old session

## Case 5: The connection flow still does not work

**Symptom**

You retried the normal steps, but connection still fails.

**Possible cause**

* the browser or extension environment is interfering with the flow

**How to check**

1. Try another browser.
2. Disable aggressive popup blocking or privacy extensions for the site.
3. Check whether the wallet extension works correctly on other sites.

**What to do next**

* if the issue continues, contact support and include the wallet address, connection method, and the exact step that failed