> ## Documentation Index
> Fetch the complete documentation index at: https://docs.entry.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# Deposit and withdrawal issues

Use this page when funds do not appear where you expected or a withdrawal cannot be completed.

## Case 1: The deposit does not appear in the account

**Symptom**

You sent funds, but they are not visible where you expected them.

**Possible cause**

* the wrong token or network was used
* the funds were credited to **USDC (Perps)** and you are checking the wrong place

**How to check**

1. Confirm that the deposit used the correct token and network.
2. In the current direct transfer flow, confirm that the deposit was a supported **USDC** deposit.
3. Open **Portfolio** and check **Perpetuals**, not only **Spot**.

**What to do next**

* if the funds arrived in **Perpetuals**, use **Transfer** if you need them on the spot side
* if the wrong token or network was used, gather the transaction details and contact support

## Case 2: The funds arrived, but there is still no buying power

**Symptom**

The account is funded, but the trade panel still does not show the balance you expected.

**Possible cause**

* the balance is in **Spot** instead of **Perpetuals**
* the transfer was not completed or the page has not refreshed yet

**How to check**

1. Open **Portfolio** and confirm whether the balance is in **Spot** or **Perpetuals**.
2. If you want to trade perpetuals, confirm that the funds are on the **Perpetuals** side.

**What to do next**

* move USDC between **Spot** and **Perpetuals** if needed
* refresh the page after the transfer and re-check the trade panel

## Case 3: The available withdrawal amount is lower than expected

**Symptom**

The total balance looks high enough, but the withdrawable amount is lower.

**Possible cause**

* part of the balance is locked as margin
* active orders are reserving funds
* total account value is being confused with **Available**

**How to check**

1. Check the **Available** value in the withdrawal window.
2. Check whether open positions are using margin.
3. Check whether active orders are reserving balance.

**What to do next**

* use **Available** as the real withdrawable number
* cancel unused orders or reduce/close positions if you need to free funds

## Case 4: The withdrawal cannot be submitted

**Symptom**

The withdrawal form is open, but submission does not work.

**Possible cause**

* the amount is below the minimum
* the wrong source balance is selected
* the selected chain does not match the destination
* there are not enough available funds

**How to check**

1. Make sure the amount is above the minimum shown in the interface.
2. Check that the correct asset source is selected: **USDC** or **USDC \[Spot]**.
3. Check that the selected chain matches the receiving wallet or exchange deposit network.
4. Confirm that the source balance has enough **Available** funds.

**What to do next**

* correct the source balance or chain selection
* move funds between **Spot** and **Perpetuals** if needed
* retry only after the source and amount both look correct

## Case 5: The wrong balance was selected for withdrawal

**Symptom**

You opened the withdrawal flow from the wrong side of the account.

**Possible cause**

* the funds are sitting in the other internal balance

**How to check**

1. Open **Portfolio** and confirm where the USDC currently sits.

**What to do next**

* use **Transfer** to move the funds to the correct side
* return to the withdrawal window and select the matching asset source

## Case 6: The wrong token or network was used

**Symptom**

The transfer was sent, but the route or asset was incorrect.

**Possible cause**

* the wrong network or token was used during deposit or withdrawal

**How to check**

1. Re-check the exact token and network used.
2. Gather the wallet address, transaction hash, token, and network details.

**What to do next**

* do not send a second transaction immediately to "fix" it
* contact support with the full transaction details as soon as possible