> ## Documentation Index
> Fetch the complete documentation index at: https://docs.entry.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# Balance and position display issues

Use this page when balances, available funds, or positions look different from what you expected.

## Case 1: The balance is visible, but not in the expected place

**Symptom**

The funds are in the account, but not on the side you expected.

**Possible cause**

* the funds are in **Spot** instead of **Perpetuals**, or the other way around
* deposits were credited to **USDC (Perps)** by default

**How to check**

1. Open **Portfolio** and check both **Spot** and **Perpetuals**.
2. Confirm where the balance is currently assigned.

**What to do next**

* use **Transfer** if the funds are on the wrong side for the workflow you want

## Case 2: Total account value is visible, but available balance is lower

**Symptom**

The account looks funded, but the amount you can actually use is smaller.

**Possible cause**

* open orders are reserving funds
* open positions are using margin
* under **Cross**, unrealized PnL is changing what is currently available

**How to check**

1. Check whether open orders are reserving funds.
2. Check whether open positions are using part of the balance as margin.
3. Compare total account value with the current **Available** amount shown in the trade or withdrawal flow.

**What to do next**

* use **Available** as the practical number for action
* cancel unused orders or reduce exposure if you need to free funds

## Case 3: The position seems to be missing

**Symptom**

You expected a live position, but do not see it in **Positions**.

**Possible cause**

* the order has not filled yet
* the order filled only partially
* the position was already closed

**How to check**

1. Open **Orders** first.
2. If the order has not filled yet, it will remain in **Orders**.
3. If the order was filled, then check **Positions**.
4. If the position is no longer open, review **Trade History**.

**What to do next**

* wait, edit, or cancel the order if it is still active
* review trade history if the trade already completed

## Case 4: PnL changes even though position size did not change

**Symptom**

The position size is stable, but the running result keeps moving.

**Possible cause**

* unrealized PnL is changing with market price
* [funding](/trading-basics/funding-rate-and-payments) affected the perp position
* mark price moved even if the chart looked stable

**How to check**

1. Check the position row and current unrealized PnL.
2. Check **Funding History** for perp positions.
3. Review [PnL, entry price, mark price](/trading-basics/pnl-entry-price-mark-price) if the numbers look unfamiliar.

**What to do next**

* separate price-driven PnL from funding-related changes
* review funding before assuming the number is wrong

## Case 5: Funds were moved, but the old balance still appears

**Symptom**

You completed a transfer, but the previous balance view still seems visible.

**Possible cause**

* the page has not refreshed the latest account state yet
* the transfer may have been submitted from the wrong source

**How to check**

1. Refresh the page and reopen **Portfolio**.
2. Re-check both **Spot** and **Perpetuals**.
3. Confirm that the transfer was submitted from the intended source balance.

**What to do next**

* if the transfer is visible after refresh, continue as normal
* if the state still looks wrong, capture screenshots and continue troubleshooting or contact support